JOB DETAILS
Head of Travel
CompanyChubb
LocationKuala Lumpur
Work ModeOn Site
PostedNovember 13, 2026
About The Company
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com.
Chubb Life Hong Kong is the international life insurance division of Chubb, establishing its presence in Hong Kong since 1976. To meet the financial protection and wealth management needs of its broad range of customers, Chubb Life in Hong Kong (Chubb Life Insurance Hong Kong Limited) offers a range of life protection, savings, accident and health insurance solutions through agents and brokers. The company has been a recipient of various awards for marketing, product innovation and commitment in corporate social responsibility.
安達為全球領先的保險公司，業務遍及54個國家及地區。安達為不同行業的客戶提供商業及個人財產和責任保險、個人意外及醫療輔助保險、再保險及人壽保險等。公司的優越之處在於其多元化的產品及服務範圍、廣大的分銷能力、超卓的財務實力、出眾的理賠專業知識及營運業務遍佈全球各地。總公司安達有限公司於紐約證券交易所上市（紐約證券交易所：CB），為標準普爾500指數的成份公司。安達於蘇黎世、紐約、倫敦及其他地方設有行政辦公室，全球僱員人數約40,000名。
安達人壽是安達旗下負責國際人壽保險的分部。於亞洲，安達人壽的業務分佈在香港特別行政區、印尼、韓國、緬甸、台灣、泰國及越南等市場，並在中國設有合資企業。安達人壽自1976年踏足香港，並於2015年在香港特區開展環球財富管理業務。為滿足廣泛客戶的財務保障及財富管理需求，安達人壽香港（安達人壽保險有限公司）透過保險代理團隊及保險經紀提供一系列的人壽、儲蓄、意外和醫療保險方案。
About the Role
- Develop and execute a strategic plan to drive the growth of the travel insurance business, including market analysis, product development, pricing strategies, and distribution channels.
- Establish budgets, monitor financial performance, and optimize profitability of the travel insurance business through effective cost management and revenue optimization strategies.
- Oversee the development and enhancement of travel insurance products and services, ensuring they meet customers' needs, comply with regulatory requirements, and remain competitive in the market.
- Manage key stakeholder relationships, including travel agencies, distribution partners, and regulators, to drive partnerships and ensure compliance with industry standards.
- Collaborate with various teams, including underwriting, pricing, regional, operations, claim, and customer services, to ensure seamless implementation of business strategies and achieve key performance indicators.
- Monitor and analyze market trends, competition, and customer needs in the travel insurance industry, making recommendations for product enhancements, process improvements, and business expansion opportunities.
- Lead, mentor, and develop high-performing team of travel, fostering a culture of collaboration, innovation, and continuous improvement.
- Develop comprehensive and effective consumer products training modules, including but not limited to Individual PA, Group PA, Foreign Worker, Auto, Home, Medical to educate team members, distribution channels (i.e. travel agency, IDP, Broking and etc.) and clients/customers on our range of products.
- Full compliance with regulatory, PIAM, local and global guidelines.
Other projects, as assigned.
Qualifications
- Minimum of 10 years of experience in the insurance industry, with at least 5 years in a leadership role.
Extensive knowledge of the travel insurance industry, including its dynamics, regulatory landscape, and evolving customer needs. - Demonstrated track record of developing and executing strategies to drive business growth, increase profitability, and achieve ambitious targets.
- Exceptional leadership, people management, and team-building skills, with a proven ability to inspire and motivate individuals towards peak performance.
- Strong communication and relationship-building abilities, with the capacity to engage and collaborate with diverse stakeholders at all levels.
- Analytical mindset, with the ability to interpret market data, conduct research, and make data-driven decisions to gain a competitive edge.
- Proactive problem-solving skills and the ability to navigate complex challenges, drive change, and foster a culture of continuous improvement.
- Experience in operational efficiency enhancement and process optimization within the travel insurance business.
- Sound knowledge of risk management practices and regulatory compliance requirements within the insurance industry.
Key Skills
Strategic planningBusiness growthProduct developmentFinancial managementStakeholder managementRisk managementRegulatory complianceTeam leadershipMarket analysisOperational efficiencyProcess optimizationMentoringInsurance underwritingPricing strategyDistribution management
Categories
Management & LeadershipFinance & AccountingCustomer Service & Support
Job Information
📋Core Responsibilities
The Head of Travel is responsible for developing and executing strategic plans to drive the growth and profitability of the travel insurance business. This role involves managing key stakeholder relationships, overseeing product development, and ensuring full regulatory compliance across all distribution channels.
📋Job Type
full time
📊Experience Level
10+
💼Company Size
278
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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