Customer Service Executive

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. Approximately 33,000 employees generated CHF 11.20 billion in sales in 2025.

Sika is an independent Swiss group founded in Zurich in 1910. Its shares are listed on the SWX Swiss Exchange since 1968. In May 2017, Sika enters the Swiss Market Index (SMI), the leading index of the Swiss stock exchange, containing the top 20 Blue Chip companies of Switzerland.

Sika’s product range features high-quality concrete admixtures, specialty mortars, sealants and adhesives, damping and reinforcing materials, structural strengthening systems, industrial flooring as well as roofing and waterproofing systems.

SIKA (SINGAPORE) PTE LTD established in 1978 is a wholly owned company of Sika AG in Switzerland and a member of the Sika Group of Companies.

The principal activities of the company are manufacturing, trading, and supply of specialty construction chemicals in the building and construction industry.

Over the years we have successfully established our technical assistance, services, and product solutions for various projects in different sectors.

Report to the Senior Manager, Customer Service, we are looking for a member to join the Customer Service team with responsibilities as follows:

1.  Coordinate and support the sales activities of the Sales & Export Division.

2.  Coordinate incoming Local/ Export orders and deliveries to customers with Operations & Logistics departments.

3.  Communication – Inform customer on timely & professional manner on the progress of their order

4. Attend sales/ production and any other meetings, if necessary.

5. Compile sales and delivery figures for analysis.

6.  Maintain accurate database on customers’/ inter-companies’ products and prices.

7. To ensure that sales documents are managed in a timely manner and handed over to accounts in the agreed time frame.

8.  To lead, coach and manage reporting staff in providing a high level of service for our customers.

9. Maintain filing system in a neat and tidy condition with regular updating and pruning.

10. To carry out reception duties during lunch hours on rotation basis.

11. Process credit/ debit note if necessary.

12. May need to rotate weekend duties with other Customer Service Executive/ Officer, if necessary.

13. To assist the Customer Service Manager in all required tasks or any other duties as instructed from time to time.

The ideal candidate should posses the following skills:

• Strong co-ordination skills
• Strong computer skills (MS Office)
• SAP S4 experience is an advantage   
• Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
• Empathetic and patient approach while interacting with customers.
• Ability to cohesively work and communicate with all peers.
• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.  
• G.C.E. “O” Level
• Computer literate 
• Min 2 years working experience in Customer Service.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training.  We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.