JOB DETAILS
Front Office Executive
CompanyAccorHotel
LocationKochi
Work ModeOn Site
PostedNovember 13, 2026
About The Company
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role
Job Description
Prime Function:
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Qualifications
- Bachelor of Hotel Management (BHM) degree or equivalent hospitality qualification
- Minimum 3 years of professional experience in Front Office department
- Strong knowledge of front office operations, including reservations systems, front desk procedures, reception protocols, and cashiering functions
- Proficiency with Opera PMS
- Excellent interpersonal and communication skills with the ability to interact professionally with guests and colleagues
- Demonstrated expertise in guest service delivery and customer satisfaction management
- Strong organizational and time management skills with the ability to multitask effectively in a fast-paced environment
- Proven ability to handle conflict resolution and guest complaints with empathy and professionalism
- Active selling and upselling capabilities with a results-oriented approach
- Cultural sensitivity and the ability to work inclusively with diverse teams
- Leadership potential and willingness to support team members and management initiatives
Key Skills
Front office operationsCustomer serviceOpera PMSTeam managementConflict resolutionCommunication skillsInterpersonal skillsOrganizational skillsTime managementCashieringReservation systemsGuest relationsUpsellingAdministrative support
Categories
HospitalityCustomer Service & SupportManagement & LeadershipAdministrative
Job Information
📋Core Responsibilities
The Front Office Executive is responsible for daily administration, managing guest queries, and overseeing the reception team to ensure high service standards. They also handle financial tasks, maintain operational logs, and coordinate with other departments like housekeeping to ensure smooth guest experiences.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
102023
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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