Sales Coordinator

Role Purpose

Provides administrative and operational support to Global Sales teams and stakeholders, helping ensure sales activities, business requirements, reporting, and special projects are coordinated accurately and efficiently. The role manages and follows through on assigned requests, maintains accurate business information, and collaborates with internal teams, hotels, and business partners to support effective Global Sales operations and deliver a consistent, high-quality support experience.

Key Accountabilities

• Complete and/or coordinate activities related to assigned special projects; assist in establishing project timetables, action steps, and status updates; follow up, as appropriate, to ensure timely execution to meet established deadlines.
• Research and compile a variety of moderately complex data to include creating spreadsheets or databases for maintaining and reporting management information; may require some analysis of data.
• Prepare a variety of departmental reports and/or presentations, gathering and summarizing information from various sources as requested; may create and format reports and presentation materials utilizing various spreadsheet graphics, and/or statistical software as needed.
• Answer inquiries related to daily activities/programs of the work area, and act as a liaison between the assigned work area and internal or external contacts to convey appropriate information. Respond to and/or resolve internal/external inquiries regarding problems or complaints as needed. Maintain a consistent, high-quality customer-focused orientation, including providing clear, accurate information; explaining procedures or materials or providing supplemental information; anticipating problems or questions; or referring customers to appropriate contacts within the unit, department, or division.
• Compose and prepare clear and concise correspondence as requested or required. Review documents, logs, reports, or other work products for typographical accuracy and format.
• Provide administrative support to manager or managers within assigned work area and/or office location. Organize and expedite flow of work for manager; follow up on pending matters; communicate and interpret manager's instructions; and communicate information to staff or clients in manager’s absence. Maintain manager's appointment calendar; coordinate telephone calls and incoming mail; set up and maintain filing systems, etc. May review, track data from, complete and/or monitor staff itineraries, calendars, expense reports, or other functional reports as needed.
• Perform other administrative support duties as assigned to facilitate the smooth operation. Prepare reports, charts, presentation data, or logs as required and according to established specifications. Copy, route, and file appropriate documents in an accurate and timely manner. Identify and assist in planning for the acquisition of supplies, equipment, office pantry, facilities, and services necessary to maintain an efficient operation.
• Assist in reserving workstations and/or meeting rooms for Global Sales Support Centre colleagues.
• Craft clear and concise announcements, newsletters, and updates to keep all stakeholders informed.
• Cascade internal announcements and ensure all colleagues are well-aware of upcoming events, activities, and/or other departmental initiatives

Key Skills & Experiences

Education:

• High School Diploma or equivalent combination of education and work-related experience.

Experience

• At least a year of administrative/secretarial or related experience.

Technical Skills and Knowledge

• Knowledge and experience with Canva and other photo and video editing tools is a plus.
• Demonstrated strong PC skills including proficiency in a variety of software packages (i.e. Excel, Microsoft Word, PowerPoint, Outlook, e-mail, SharePoint, etc.).
• Demonstrated effective verbal and written communication skills for the purpose of conveying information to internal and external customers or providing information via written reports or correspondence.
• Demonstrated ability to analyze basic database information for the purpose of accurately tracking or maintaining data and reporting trends or inconsistencies.
• Demonstrated ability to handle multiple assignments and projects accurately and with attention to detail.
• Demonstrated follow-through and ability to complete multiple ongoing projects on time and within specified budget.
• Demonstrated organizational skills and attention to detail in order to maintain accuracy of reporting data.
• Demonstrated problem-solving skills for the purpose of maintaining the daily flow of office work, answering questions, and resolving issues.
• Demonstrated math skills for the purpose of checking figures for accuracy.
• Demonstrated ability to type at least 60 words per minute

Who we are

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 7,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.

Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws.  We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.