Global Payroll & Benefits Specialist

About AudienceView

AudienceView is passionate about helping live event organizations bring people together through unforgettable experiences. Our unified event commerce platform helps organizations better understand, engage, and grow their audiences while creating stronger relationships and more connected experiences across the entire event journey.

We support organizations across performing arts, music, athletics, higher education, fairs, festivals, attractions, and more. By combining technology, audience intelligence, and deep industry expertise, AudienceView helps organizations make informed decisions, simplify operations, and build sustainable growth.

Four core values set the tempo for how we work:

• We are people first.
• We are innovative.
• We are results driven.
• We are transparent.

AudienceView is made up of people who believe wholeheartedly in the power and magic of live events. Come transform live entertainment with us.

AudienceView is a legal employer in Chile that hires employees directly there. AudienceView is compliant with the Chilean payroll, benefits, and vacation laws and policies. This position is open to candidates who are currently residing in Chile with a legal work status.

Why we'd want to work with you

As a Global Payroll and Benefits Specialist, you will be responsible for the timely execution of payroll and the administration of various benefit plans across Canada, Chile, US, and the UK. You are passionate about payroll and you are obsessed with details and accuracy to ensure compliance and data integrity within the payroll processes. You also love people and are customer focused. You demonstrate a significant ability for discretion in dealing with employees at all levels and handling confidential information.

And beyond that, you love to take initiative to make processes better. You’re always on the lookout to improve efficiencies because as an active contributor to the human resource team, you are keen to improve how we service the organization.

What you'll do

PAYROLL:

• Process full-cycle payroll with minimal supervision, including collecting, analyzing, auditing and validating data for new hires, departures, transfers and other pay and deduction components
• Own monthly payroll for employees including Canada, Chile, Australia, US and UK, ensuring compliance with the requirements of applicable tax authorities
• Ensure internal controls and audit trails are in place for all payroll processes
• Maintain the vacation and time off process, track vacation accruals, and assist with enforcing employee policies for absence management
• Perform monthly payroll reconciliations and journal entries, and reconcile payroll transactions with bank accounts
• Process year-end forms for Chile and maintain payroll files
• Calculate severance pay in accordance with current Chilean regulations

COMPENSATION & BENEFITS:

• Maintain the Chilean group benefit and retirement savings plans, including employee enrollment and participation, and serve as the first point of contact for employee questions on benefit programs
• Research Chilean market compensation rates for vacancies/promotions
• Work towards being the back up for global employee benefits

HR OPERATIONS (LATAM):

• Support Chile employee lifecycle administration, including contracts, amendments, employment certificates, files, salary changes and departures
• Administer and reconcile leave records across HR and payroll systems, including return-to-work documents and payroll treatment
• Support employee relations and sensitive offboarding, prepare and support managers, explain severance and next steps, and coordinate departures
• Interpret and apply Chilean employment and social security requirements, review contractor and third-party arrangements, maintain statutory records, support responses to labour and occupational authorities, and escalate compliance gaps to P&C or external specialists to ensure global HR decisions meet Chilean requirements
• Coordinate the Joint Health and Safety Committee, ACHS matters, external risk prevention support, mandatory training, internal regulations, occupational health records and follow-up on workplace incidents and professional illness assessments
• Help evaluate, select and implement local HR and payroll technology
• Serve as the local contact for the global People team, managers and employees on employment documents, employee changes, absences, benefits and HR process implementation
• Manage of the Chilean Direction of Work website in Chile regarding employee onboarding, termination, and LRE
• Process sick leave forms (Chile) with the employee's health insurance provider.

OTHER:

• Prepare ad hoc reports and assist with annual audits, as required
• Act as the liaison between People & Culture, Global Finance, managers, payroll providers, benefit vendors, local tax consultants and external specialists, translating decisions into accurate HR documentation, payroll actions and compliance requirements
• Actively pursue process improvements in all areas
• Manage other responsibilities and projects, as required

What you'll need

• Degree in Finance, Human Resources or related discipline
• 5+ years’ experience in full cycle payroll
• Canadian Payroll Association – PCP certification or equivalent
• Experience with US and other international payroll and benefits
• HRIS/Payroll – ADP Workforce, Employment Hero, Buk
• Experience with mergers and acquisitions an asset
• Netsuite considered an asset

Few people tick every box on a list like this. If most of it sounds like you and the rest sounds like something you'd love to learn, we still want to hear from you.

Why work at AudienceView

• Our work helps bring live experiences to life. From Broadway tours and symphony performances to music festivals, museums, universities, attractions, and community events, our software helps organizations of all sizes connect people with unforgettable experiences every day.
• We're fans, not just vendors. Our teams include former box office staff, front-of-house crew, local musicians, season ticket holders, arts advocates, and lifelong eventgoers. That shared passion for live experiences is at the heart of everything we do.
• You'll solve meaningful challenges at scale. Supporting over 2800 organizations and millions of ticket buyers means working on complex, rewarding problems. Whether it's powering major on-sales, improving the patron experience, or helping clients grow their audiences, you'll see the impact of your work firsthand.
• We're remote-first with a live-events heart. Work alongside globally based colleagues who share a genuine passion for the arts, culture, sports, entertainment, and live experiences that bring people together.
• Diversity and inclusion are paramount to building our culture. The data is abundantly clear that diverse teams are more successful because they offer different perspectives, increased innovation, faster problem-solving and higher employee engagement among other benefits.

How we use artificial intelligence in hiring

We use AI in one place only. Our hiring team may use Microsoft Copilot to transcribe interviews and draft interview notes, so that interviewers can concentrate on the conversation instead of typing. You will always know before any recording or AI note-taking begins, and you can ask us to take notes manually instead — it will not affect your application.

We do not use AI to screen, assess, rank or select applicants, and no automated system makes a hiring decision at any stage. Every shortlisting, interview and offer decision is made by people on our hiring team.

Equal opportunity, inclusion and accessibility

Diversity and inclusion have always been at the core of our values at AudienceView. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate, and all of us as colleagues. We welcome applications from qualified people of every background.

How to spot a genuine AudienceView offer

AudienceView does not offer employment to anyone without first ensuring that qualified candidates speak directly with a member of the hiring team. All qualifying conversations take place face to face over Microsoft Teams. We do not make offers of employment without meeting candidates, we never make an offer by text message, and we never ask candidates to pay a fee. If you are asked for personal or financial information by text, or before you have met a member of our hiring team, please disregard it.

Ready to join the show?

If this role sounds like your kind of show and your experience lines up with what we’re looking for, we’d love to hear from you. We’re grateful for every application we receive; however, only qualified candidates selected to move forward in our hiring process will be contacted.