Chief of Staff (Swiss Army Knife of Operations)

About the role

As renewable energy reshapes the global power system, batteries are taking center stage. Making them safe, reliable, and bankable at scale is a defining challenge of the energy transition. At TWAICE, our software turns battery data into insights - so decisions are made with confidence, not guesswork.

We're accelerating the transition into a new energy era and we're looking for those who want to move fast with us.

As Chief of Staff at TWAICE, you will work directly with our COO and very closely with our Co-CEOs and the wider leadership team, turning company priorities into results across our global operations. Few roles offer this much visibility into a scaling company, from board-level decisions to the inner workings of how we operate as a global, remote tech scale-up. We’re looking for someone who brings their own solutions, rolls up their sleeves, and delivers fast. You’re equal parts ideas & execution, ready to drive projects that help us level up from day one.

Your daily business will involve

Running the leadership operating rhythm

• Run weekly check-ins, business reviews, offsites and All Hands
• Own the follow-up on decisions: track actions, chase what's open and make sure we do what we say we'll do
• Close the loop on communication by turning leadership decisions into clear, timely updates so all TWAICIANs know what was decided and why

Keeping our global operations and corporate governance in great shape

• Maintain the governance groundwork that runs TWAICE day to day: procedures, approvals and entity administration, done properly so it’s clear who decides what and when
• Coordinate cross-functional compliance work (e.g. ISO 27001, GDPR) with the respective subject experts and keep deadlines on track
• Set and maintain policies and guidelines (e.g. AI), together with the Information Security (ISMS) team and wider Business Operations team, that are easy to follow and help TWAICE operate productively

Helping TWAICE run faster with every project

• Manage cross-functional projects from problem definition to rollout – ready to dive into any topic leadership prioritizes
• Define success upfront and measure it: always asking “how do we know it’s working?” and backing decisions with data analyzed by you
• Don’t just launch, operationalize: every project ends with clear owners, processes and metrics so it truly becomes part of how TWAICE runs
• Top-of-mind:
  • Supercharge our organizational AI layer: coordinate and champion AI solutions, keep an eye on the overall roadmap and build a system to scale agents
  • Turn governance from admin overhead into an enabler by building simple processes that make it easy for every team to operate at their best (e.g. supplier management, customer contract management)
  • Join ongoing efforts to bring a data intelligence layer to our GTM tech stack to reach our customers in the right moment

Your profile

• At least 2-3 years of experience in a fast-paced environment such as strategy or operations consulting, start-up / scale-up, a CEO / COO office or business operations
• A track record of driving projects end-to-end using impeccable yet pragmatic project management skills
• A true AI explorer who encourages others to be the same
• First exposure to corporate governance, board processes and/or compliance frameworks (e.g. ISO 27001, GDPR) and experience with multiple entities is a plus
• High integrity and discretion with confidential and sensitive information
• A low-ego, hands-on mindset: your triumphs come from making the leadership team and all TWAICIANs more effective
• Clear communicator, strong English required

Please consider that the requirements are not listed in order of importance, and we know it is nearly impossible to tick every box. If you can see yourself making a valuable contribution at TWAICE, we'd be delighted to receive your application regardless.

What we offer

• Flexible Working: We trust you to get the job done. Deliver your best work with options to work remotely, onsite or hybrid. Everyone comes together at our Munich HQ twice a year.
  • Note that this role requires being in Munich HQ more often - you should be able to travel to Munich in a reasonable time via train.
• Equity Participation: Every employee is offered a stock-option plan so you can share in TWAICE’s success. 
• Perks: Power-up with subsidized fitness memberships (Wellpass), borrow the company EVs, enjoy active transport with JobRad, invest in your future with 100% matched company pension scheme.

Follow along

See what TWAICE is up to https://www.linkedin.com/company/twaice/

About us

Working at TWAICE means solving problems that don't have a playbook yet. We're still early in the energy transition, which means a lot of what we build is new.
We're a global remote-first team that champions collaboration and adaptability to do our best work.
If that sounds like an environment where you can thrive, join us!