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JOB DETAILS

Player Services Representative

CompanyPrairie Meadows
LocationAltoona
Work ModeOn Site
PostedNovember 13, 2026
About The Company
Prairie Meadows is the premier destination for gaming and entertainment in the Midwest. Our casino and hotel boast amenities unrivaled by our competitors: Award-winning dining, exclusive concerts, and heart-pounding racing action. With the highest payouts in the state, you are always a winner, and so is our community. Since we began, we have given back more than $2.3 billion through grants, taxes and charitable donations to Iowa’s communities. Prairie Meadows offers slot machines, table games, live and simulcast racing, sports wagering, hotel accommodations, entertainment, and more. Prairie Meadows employs more than 800 people in the areas of finance, community relations, facilities, food & beverage, hotel, information technology, marketing, racing, security, table games, and player development. For more information on career opportunities, visit prairiemeadows.com/careers. Prairie Meadows is an Equal Opportunity Employer and an E-Verify participant. Prairie Meadows is Your Place To Play.
About the Role

Shift: Varied

Days Off: Varied


$17.00/hour          Get paid when you need it – daily, weekly or biweekly!

Do you make a great first impression and like being the go-to employee? As a Prairie Gold Representative, you will be one of the first faces our guests see and the go-to for all casino questions.  Prairie Gold Representatives are an integral part of the marketing team at Prairie Meadows.

Here’s what you’d be responsible for:

  • Ensuring guests are greeted and given property details and rewards program information. 
  • Maintaining up-to-date knowledge of company property, operations, community activities, promotions & special events. 
  • Promoting the Prairie Gold Rewards program and its benefits to guests and providing assistance with account setup and questions.
  • Assisting with the execution of promotions and special events on property. 
  • Assisting the gift shop by creating and maintaining displays, operating cash register, and helping guests. 

Requirements: Strong guest service and communication skills required. Basic knowledge of cash registers a plus. Must be able to ring up sales, balance registers, handle cash accurately, and dispense change. Must be highly motivated and comfortable working with the public. Basic typing skills and knowledge of Microsoft Excel preferred. Must be willing and able to learn computer software programs. Must be able to stand for long periods of time in a secondary smoke environment. Must be able to lift 25 lbs. Weekend, holiday, and varied hours may apply.


Key Skills
Guest serviceCommunicationCash handlingCash register operationMicrosoft ExcelTypingMarketingPromotions execution
Categories
Customer Service & SupportHospitalityMarketingRetail
Benefits
Daily pay optionWeekly pay optionBiweekly pay option
Job Information
📋Core Responsibilities
You will serve as a primary point of contact for casino guests, providing property information and promoting the rewards program. Additionally, you will assist with marketing events and support gift shop operations including cash handling and display maintenance.
📋Job Type
part time
📊Experience Level
0-2
💼Company Size
493
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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