JOB DETAILS
Mitigation Crew Chief
CompanySERVPRO of Sorrento Valley/University City
LocationSan Diego
Work ModeOn Site
PostedNovember 14, 2026
About The Company
SERVPRO of Sorrento Valley/University City is a trusted leader in San Diego in the restoration industry. We have the training, equipment, and expertise to handle your restoration and cleaning needs for both commercial and residential properties. As a locally owned and operated business, we can provide 24-hour emergency services and are dedicated to respond immediately to commercial or residential emergencies or scheduled losses. Here at our franchise we take the personal approach to assure our customers are taken care of from start to finish. Here at SERVPRO of Sorrento Valley/University City no job is too big or too small.
SERVPRO Franchise Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency, whether it is water, fire, mold or bio-hazard clean up. Contact us today at (858) 527-1144.
About the Role
Benefits:
- Paid time off
- 401(k) matching
- Dental insurance
ABOUT THE COMPANY
Team SPG - SERVPRO of Sorrento Valley/University City is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."
JOB DESCRIPTION
The Water Restoration Crew Chief leads a mitigation crew in water, fire, and mold remediation projects, ensuring work is performed safely, efficiently, and to industry standards while delivering excellent customer service.
PRIMARY RESPONSIBILITIES
- Lead and direct the mitigation crew on water, fire, smoke, and mold remediation projects.
- Perform and supervise water extraction, structural drying, demolition, and remediation production work.
- Set up and monitor drying equipment and accurately document moisture readings and daily progress.
- Manage and complete jobs according to SERVPRO processes per work order, monitoring assigned jobs from start to finish.
- Respond to service calls, set up and establish efficient job flow, and coordinate the requirements for each job.
- Communicate clear expectations to production technicians and supervise their activities and quality of work.
- Explain processes and answer customer questions, establishing relationships with commercial, insurance, and residential customers.
- Monitor, communicate, and respond to customer needs and concerns to ensure customer satisfaction.
- Maintain continuous communication with internal parties, including the Job File Coordinator and management.
- Identify safety hazards, communicate them, and establish control measures to ensure the safety of occupants and workers.
- Follow and enforce all safety procedures on the job site.
- Resolve problems quickly as they arise.
- Manage job file documentation to ensure complete and accurate project details, including photos and required readings.
- Manage and control the costs of production projects.
- Manage assets by protecting and properly using equipment and materials.
- Clean and maintain vehicles, equipment, warehouse, and office areas.
POSITION REQUIREMENTS
- High school diploma/GED required.
- 1-3 years of water/fire mitigation experience.
- IICRC WRT or similar certification preferred.
- Knowledge of drying equipment and moisture documentation.
- Valid driver's license and strong customer service skills, required.
- Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
- Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.
PHYSICAL DEMANDS
- Ability to regularly lift 50 pounds and lift up to 100 pounds with assistance.
- Repetitive pushing, pulling, lifting, and carrying of objects throughout the day.
- Walking and standing for long periods, as well as driving, sitting, and climbing.
- Ability to climb ladders and work at ceiling heights.
- Ability to work in tight spaces (e.g., crawl spaces under buildings and attics).
- Exposure to chemicals, fumes, airborne particles, and loud noise.
- Occasional exposure to extreme conditions such as heat, cold, and noxious odors.
- Required to occasionally wear a respirator and other personal protective equipment (PPE).
- Physical stamina and manual dexterity to perform demanding tasks throughout the day.
Job Type:
- Full- Time, up to 40 hours per week.
- On- Call
Salary: $23-$26 / hour, pending experience.
Benefits:
- 401(k) retirement plan with company match
- Health, Dental, Vision insurance
- Vacation
All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Key Skills
Water restorationFire remediationMold remediationStructural dryingWater extractionDemolitionMoisture documentationCustomer serviceTeam leadershipSafety complianceEquipment maintenanceJob site management
Categories
ConstructionTradesCustomer Service & SupportSecurity & Safety
Benefits
Paid time off401(k) matchingDental insuranceHealth insuranceVision insuranceVacation
Job Information
📋Core Responsibilities
The Mitigation Crew Chief leads and supervises a team in water, fire, smoke, and mold remediation projects. They are responsible for performing extraction and drying tasks, managing job documentation, and ensuring high-quality customer service.
📋Job Type
full time
💰Salary Range
$24 - $26
📊Experience Level
2-5
💼Company Size
14
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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