Client Relations Coordinator (Hybrid)

Client Relations Coordinator (Hybrid)

Celebrating 30 years in business, Michael Sullivan & Associates LLP is a multi-state law firm with a growing national presence. The Firm provides our Attorneys with cutting edge tools of the trade, and we offer unmatched opportunities for advancement and a clear path to partnership. Our team is different because our people are committed to engaging in a culture of emotional maturity. This is best-showcased by our Attorney Development team who is both direct and supportive, to help deliver results for clients.

As a Client Relations Coordinator, you will provide day-to-day administrative and operational support to the Client Relations team, coordinating communication between clients, attorneys, and administrative departments. You will respond to client inquiries, track requests through to resolution, and support client onboarding and ongoing service initiatives.

Compensation:

• $28.85 – $36.06 per hour

Travel & Work Location:

• Candidates must reside in CA.
• This position will be performed primarily onsite at our Fresno office, with the opportunity to become hybrid.
• Travel may include up to 15-25% for industry events and/or trade shows.

Daily Objectives:

• Manage day-to-day administrative and operational support for the Client Relations team, including tracking client requests, monitoring outstanding items, and ensuring timely responses and resolution.
• Serve as the primary liaison between clients, attorneys, and administrative departments, facilitating communication and coordinating requests with appropriate firm personnel.
• Support client onboarding, coordinate client-specific requirements, and contribute to ongoing client service initiatives.
• Prepare, review, and distribute client correspondence, announcements, reports, and informational materials while tracking outstanding documents through completion.
• Coordinate client meetings, conference calls, presentations, internal meetings, and client events, including preparation of related materials and logistics.
• Maintain accurate client records, contact information, distribution lists, and tracking systems in the CRM and related platforms.
• Coordinate with internal departments to obtain information and documentation requested by clients, ensuring timely resolution and a positive client experience.
• Manage marketing material inventory from ordering through fulfillment, and monitor deadlines across all client-facing deliverables.
• Identify opportunities to improve administrative processes and client service coordination, escalating issues requiring team leadership attention.

Skills & Experience:

• 2+ years of experience in sales and/or business development in the Workers’ Compensation, Insurance, Legal Tech, SAAS, or similar Legal Services industry.

• Bachelor's degree in Business, Marketing, or relevant field of study.
• Experience using HubSpot, Salesforce, or similar CRM.
• Experience with design tools (Adobe Creative Suite, Canva).
• Experience with Generative AI platforms (Claude, ChatGPT, etc.).
• Superior written and oral communication, including the ability to engage professionally with clients, attorneys, and firm leadership.
• Strong organizational and time-management skills with exceptional attention to detail.
• Ability to manage competing priorities, follow through, and adapt to shifting needs.
• Professional, client-service-oriented demeanor with commitment to confidentiality and discretion.
• Comfortable working independently while supporting a collaborative team.

Health & Wellness:

• Medical plan options including Kaiser Permanente HMO, Cigna EPO, and Cigna PPO
• Dental coverage through Delta Dental with DHMO and PPO options
• Vision coverage through VSP
• Firm-Paid Life/AD&D (up to $150k) & Long-term Disability (LTD) Insurance.
• Firm-Paid Employee Assistance Program (EAP) offering confidential support. 

Retirement & Voluntary Benefits:

• 401(k) retirement plan with employer contribution.
• Critical Illness, Accident, and Hospital Indemnity Coverage, available at group rates.
• Flexible Spending Account (FSA) and Dependent Care Assistance Program (DCAP) options for eligible pre-tax expenses.
• Voluntary short-term disability (STD) coverage.
• Supplemental Life and AD&D Insurance up to $500,000.
• Optional Pet Insurance, because family comes in many forms.

Michael Sullivan & Associates LLP provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender, gender identity or expression, age, disability, pregnancy, childbirth and related medical conditions, genetic makeup, marital status, military service, or any other classification protected by applicable local, state or federal laws.