JOB DETAILS
Support Service Worker - Western Behavioral Health of the Alleghenies
CompanyUPMC
LocationAltoona
Work ModeOn Site
PostedNovember 14, 2026
About The Company
UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, Maryland, and Ohio, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.
About the Role
We are hiring Support Service Workers to support UPMC - Western Behavioral Health of the Alleghenies.
The Support Service Workers will provide services and other activities as designated in the Individual Support Plan (ISP). This will be done in a manner consistent with efficiency, cost effectiveness and regulatory compliance.
Responsibilities:
Compliance
- Follow Values of Everyday Lives' Policy.
- Submit HR documentation on time.
- Wear Identification badge.
- Comply with Agency requirements.
Support and Relations
- Enhance individual's growth and development.
- Follow Individual Support Plan (ISP) and Agency policies.
- Prioritize customer service.
- Communicate courteously with Managing Employer.
- Report and document complaints.
- Maintain customer relationships.
- Strive for quality and satisfaction.
Safety and Documentation
- Report safety issues and injuries.
- Follow infection control and safety standards.
- Complete infection control surveys.
- Document care and observations.
- Notify changes in individual's condition.
- Complete and submit records on time.
Participation and Confidentiality
- Join Agency committees as needed.
- Support Agency mission and philosophy.
- Attend required training.
- Protect confidentiality of individuals, Managing Employer, and Agency.
- Must be able to read and write at an 8th grade level in order to complete service records.
- Agency with Choice Services: Companion Services W1727: Level 3 Companion services are provided to individuals living in private residences for the limited purposes of providing supervision and minimal assistance that is focused solely on the health and safety of the adult individual with intellectual disabilities.
- Must successfully complete background checks to include federal and state mandated clearances, employee health screening, and post job offer drug testing.
Licensure, Certifications, and Clearances:
- Automotive Insurance
- Driver's License
- Act 34
- OAPSA
UPMC is an Equal Opportunity Employer/Disability/Veteran
Key Skills
Customer ServiceDocumentationInfection ControlSafety StandardsCaregivingRegulatory ComplianceCommunicationRecord Keeping
Categories
HealthcareSocial ServicesCustomer Service & Support
Job Information
📋Core Responsibilities
Support Service Workers provide supervision and assistance to individuals with intellectual disabilities in their private residences according to an Individual Support Plan. They are responsible for maintaining safety, documenting care observations, and ensuring regulatory compliance.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
42809
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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