JOB DETAILS
Customer Service Senior Associate
CompanyFine Hygienic Holding
LocationJordan Gate Towers
Work ModeOn Site
PostedNovember 15, 2026
About The Company
For over 66 years, Fine Hygienic Holding has been driven by one clear, simple mission: to offer products and services that improve the wellness of the world’s consumers.
As the leading wellness and hygienic tissue producer in the MENA region, and amongst the leading in the world, we are currently present in more than 80 countries across five continents. Our portfolio ranges from sterilized tissue products to skin-friendly diapers, clinically tested natural supplements and B2B solutions. We produce leading brands including Fine Classic tissues, Fine Baby diapers, Fine Care adult briefs, and eon Longevity herbal blend.
If you are passionate about making a meaningful difference in the world and contributing to the promotion of well-being, then we invite you to explore the exciting career opportunities within our FHH family. Embrace our core value: 'If we take care of the people, the business will take care of itself,' and embark on a journey where your growth and fulfillment are our top priorities. Our nurturing culture fosters individual potential, bringing out the best in every member of our team.
Follow us here to delve deeper into our business ethos and vibrant culture. Who knows? You could be the next addition to our family, contributing to shaping the future of wellness.
About the Role
- What you’ll do:
- To negotiate and promote the values and terms of the product or service that FS provide to customers.
- Follow up with the customer on periodically bases, to check the customer’s needs, suggestions, feedback on the provided service and products.
- Promote the new products over phone for the related customers and as per the direction of the section head.
- Receive and report the customer’s complaint and to help in responding to it at a short period of time.
- To manage FS accounts and maintain good client relationships.
- Promote FS products and services for the potential customers to increase the existing customers’ database.
- Qualifications, Experience, Knowledge:
- 1-2 years of experience in a similar field.
- Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers.
- Flexible and creative in dealing with customers. They must represent the company in a positive light at all times.
- persuasive and highly motivated
- Patient and persistent.
- Advanced written & spoken English language.
- Willing to learn.
- Well organized, methodical, structured, analytic, and good problem solver.
- Multi-cultural work experience.
- Good knowledge in MS – Excel (PM is preferable).
Key Skills
Customer ServiceNegotiationSalesCommunication SkillsProblem SolvingAccount ManagementRelationship ManagementMS ExcelPersuasionTime ManagementAnalytical SkillsMulti-cultural Work Experience
Categories
Customer Service & SupportSalesAdministrative
Job Information
📋Core Responsibilities
The associate will manage client accounts, promote products via outbound calls, and handle customer complaints to ensure satisfaction. They are responsible for maintaining positive client relationships and conducting follow-ups to gather feedback and identify needs.
📋Job Type
full time
📊Experience Level
0-2
💼Company Size
1923
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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