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JOB DETAILS

Customer Success Manager & FinOps

CompanyTeraSky
LocationPetah Tikva
Work ModeOn Site
PostedNovember 15, 2026
About The Company
TeraSky is an AI-forward execution partner that turns enterprise AI and cloud ambition into a secure, production-grade reality. We operate across cloud infrastructure, data platforms, security, and AI, owning the execution layer that determines whether innovation delivers measurable business outcomes. Our team designs, implements, and supports scalable environments that integrate seamlessly with existing enterprise systems while meeting governance, compliance, and reliability requirements. Our Capabilities • Generative AI and data platforms • Hybrid and cloud-native infrastructure • Enterprise IT infrastructure and mission-critical systems • Platform engineering and application modernization • Security, governance, and operational ownership • Digital workplace and collaboration platforms TeraSky differentiates itself through an integrated, production-first approach. We combine cross-domain expertise with standardized execution frameworks and reusable delivery assets to reduce risk, accelerate time-to-value, and ensure durable adoption. We assume end-to-end responsibility - from architecture and integration through production deployment and ongoing operations, while performing professional services leveraging TeraSky proprietary intellectual properties. Our commitment We partner with our clients to deliver and support production-ready solutions that create sustainable, long-term value and protect their investments.
About the Role

TeraSky is a global technology solution integrator specializing in AI, Cloud, DevOps platforms and Data. Since 2010, we have helped more than 1,000 organizations adopt advanced technologies through over 4,000 complex deployments, including Kubernetes platforms, modern data environments, and Generative AI solutions. Our team of 300+ experts works closely with leading technology partners, including AWS, Microsoft, Google, and VMware, to design, implement, and operate scalable enterprise environments.

If you’re excited about working with leading experts, modern technologies, and complex, high-impact projects, TeraSky offers an environment where you can grow and make a real impact 🚀


We are looking for a highly skilled, results-driven Cloud Customer Success Manager  to join our team. As a CSM, you will own the relationship with a portfolio of AWS and Azure customers: building trust, improving customer experience, minimizing churn, and growing their cloud footprint with TeraSky. You will lead funding and commitment opportunities that build stickiness in existing accounts, and work closely with the cloud vendors' account managers to identify and close growth opportunities.

The successful candidate must have an entrepreneurial mindset, excellent communication skills, and a strong aptitude for learning and using new technologies. You should be able to provide valuable insights on customer behavior, contribute to clients' business goals, and develop effective strategies to drive customer success and growth.



Responsibilities

  • Serve as the focal point for TeraSky's Cloud customers throughout their lifecycle, overseeing onboarding, training, and growth initiatives.
  • Build and maintain strong customer relationships, run customer governance (business reviews, KPI-based meetings), and track customer health to minimize churn.
  • Lead FinOps processes with customers, concentrating on cost optimization, governance, and best practices, while staying current on cloud programs, FinOps tools, and vendor policy changes.
  • Analyze cloud billing and usage data with BI tools, monitor for anomalies and unplanned spikes, and turn insights into actionable recommendations.
  • Lead vendor funding and incentive requests for customers (POC, migration, and growth funds), from qualification through approval and closure.
  • Identify and drive growth inside existing accounts, including commitment agreements such as EDPs, new services, and expansion opportunities, working alongside the cloud account managers on joint account planning, pipeline, and funding alignment.
  • Feed customer insights back to Sales, FinOps, and CS leadership.

Requirements

  • At least 2 years in a customer-facing role such as customer success, account management, or cloud sales- a must.
  • At least 2 years as a FinOps Manager, Cloud Analyst, or equivalent.
  • Deep understanding of cloud services and costs, with proven cost optimization experience in both Azure and AWS.
  • Working knowledge of cloud commercial models: EDPs and commitments, reserved instances and savings plans, partner programs, and vendor funding.
  • Proactive communicator who takes initiative, with an entrepreneurial mindset and a strong passion for customer success.
  • Deep analytical, critical thinking, and quantitative skills, able to turn complex concepts into actionable recommendations.
  • Exceptional executor, fast and self-learner, team player with great communication skills.
  • Excellent English (verbal and written)- a must
  • Azure certification: AZ-104 and/or AZ-900, or an AWS certification - an advantage.
  • Experience in a reseller or MSP environment- an advantage - an advantage.



Desired Background

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Key Skills
Customer SuccessFinOpsCloud ComputingAWSAzureCost OptimizationAccount ManagementData AnalysisBusiness IntelligenceVendor ManagementStrategic PlanningCommunicationAnalytical SkillsCloud GovernanceProject Management
Categories
TechnologyCustomer Service & SupportFinance & AccountingConsultingData & Analytics
Job Information
📋Core Responsibilities
The Customer Success Manager will manage a portfolio of AWS and Azure customers, focusing on building relationships, minimizing churn, and driving cloud footprint growth. They will lead FinOps processes, including cost optimization and governance, while collaborating with cloud vendors to identify and close expansion opportunities.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
152
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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