JOB DETAILS
Professional Services Engineer, Italy
CompanyRadware
LocationAgrate Brianza
Work ModeOn Site
PostedNovember 15, 2026
About The Company
Radware® is a global leader in application security and delivery solutions for multi-cloud environments. The company’s cloud application, infrastructure, API, and AI security solutions use AI-driven algorithms for precise, behavior-based, real-time protection against sophisticated web, application, and DDoS attacks, API abuse, business logic threats, and malicious bots. Radware delivers end-to-end API security, including discovery, posture management, testing, and runtime protection, along with advanced protection for AI agents and models.
Enterprises and carriers worldwide rely on Radware to address evolving cyberthreats, protect their brands and business operations, and reduce costs.
For more information, please visit the Radware website.
About the Role
Professional Services (PS) Engineer operates as the leading technical force of Regional Field Support Organization and serves as a trusted advisor for Radware customers, responsible for the low-level design, deployment, maintenance, and advanced technical consulting of the entire Radware solutions portfolio.
For this role, the PS engineer should be located in Italy and will be working with Customers and advocating them within Radware. PS engineer is interacting with internal interfaces like TAC, Tier4, R&D, Product Management, Presales and Sales. PS engineer is leading Radware solution implementation and support on Customer premises (on-premises or remotely).
What you will do:
- Coordination of technical solution with Pre-Sale Engineers
- In-depth survey and understanding of customer requirements and customizations
- Creation of solutions detailed technical design and documentation – SoW, LLD, ATP
- Solution implementation according to agreed schedule and timelines
- In-depth familiarity with customer Install Base and implemented solution
- Troubleshooting and resolution of technical issues (interaction with the back-office and R&D teams, if needed)
- Conduct technical workshops and consulting with customers and partners
- Establish and maintain strong working relationships with key internal and customer personnel to work effectively
- Become trusted advisor of the Customers
What do you need to succeed:
- At least 3 years industry-relevant, integration work experience (Networking and Security)
- Customer orientation and onsite support experience
- Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing
- Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
- Hands-on experience with Cisco, Juniper, and virtualization products (VMware, KVM)
- Good knowledge of Linux environment and scriptwriting skills in at least one of the following: Bash, Perl, Python
- Strong analytical and troubleshooting abilities - complex problems debug and resolution
- Communication and interpersonal skills – written and verbal
- Fluent English and Italian communication – written and verbal
- Willingness to travel up to 50%25 (domestic and foreign)
We will be happy if you also have:
- Familiarity with Radware products (preferred), or other Application Delivery products \ solutions
- Experience working in technical support or other technical customer-facing organizations
- Familiarity with DoS attack mitigation solutions
- Multi-language ability
#LI-PJ1
Key Skills
NetworkingSecurityL2/L3 SwitchingRoutingLoad BalancingFirewallsIDS/IPSVPNSSLIPSecCiscoJuniperVMwareKVMLinuxPython
Categories
TechnologyEngineeringCustomer Service & SupportConsultingSecurity & Safety
Job Information
📋Core Responsibilities
The Professional Services Engineer leads the implementation, maintenance, and technical consulting for Radware solutions at customer premises. They act as a trusted advisor, coordinating technical requirements and resolving complex issues in collaboration with internal teams.
📋Job Type
full time
📊Experience Level
2-5
💼Company Size
1624
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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