Family Services Specialist III

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What You’ll Do

Adult Protective Services Case Management

• Investigate reports of abuse, neglect, and exploitation of elderly and disabled individuals, in accordance with state and local policies by conducting detailed interview in the field and by phone from various sources.

  • Case documentation in the APS database Peer Place and the LTC screening database EMLS.

  • Participate in worker led case assignment groups, Quality assurance workgroups, APS State Consultant meetings.

  • Participate in unit, division, agency & community meetings related to the work of the department.

  • Prepare written reports and testify in court in both civil and criminal proceedings.

• Participate in unit, division, agency & community meetings related to the work of the Department

Additional Responsibilities

• Provide APS on-call coverage, approximately 5 weeks annually 

• Participate in shelter team operations during emergency response activations 

• Assist with additional assignments and special projects as needed

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What We’re Looking For

We are seeking professionals who demonstrate:

• Strong critical thinking and sound judgment 

• Compassionate and effective communication skills 

• Ability to manage complex and emotionally demanding situations 

• Strong organizational and time-management abilities 

• Commitment to teamwork, accountability, and continuous improvement 

• Ability to work independently while remaining highly collaborative

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Ideal Knowledge & Experience

Successful candidates will bring knowledge of:

• Public agency casework philosophy, methods, and best practices 

• Trauma-informed care and working with older and disabled adults

• Current social, economic, and behavioral health concerns 

• Federal and state child welfare laws and regulations 

• Community resources and service systems 

• Report writing, documentation, and courtroom procedures

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Why Henrico DSS?

• Collaborative and supportive team culture 

• Opportunities for peer learning and professional development 

• Meaningful work with direct community impact 

• Innovative tools that reduce administrative burden 

• A workplace that values both accountability and employee well-being 

  Education and Experience- Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

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