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JOB DETAILS

Family Services Supervisor

CompanyVirginia Department of Social Services
LocationLaurel
Work ModeOn Site
PostedNovember 15, 2026
About The Company
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have access to the best services and benefits available to them. Together, we work each day to serve, empower, and create opportunities for brighter futures.
About the Role

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Essential Duties

Supervision of Staff

  • Provides direct supervision and guidance on program implementation, case-related issues, intake decisions, policies, procedures, and agency initiatives.

  • Reviews case documentation and intake decisions for accuracy, timeliness, and compliance with applicable requirements.

  • Assigns and monitors work and coverage schedules, balances workloads, and ensures timely responses to reports and requests for services.

  • Develops community partnerships and service pathways to address gaps for clients who do not qualify for mandated programs.

  • Interviews, hires, trains, and onboards staff; 

  • Conducts performance evaluations and addresses performance and disciplinary issues in accordance with County policies.

 

Program Accountability

  • Oversees CPS and APS hotline operations, ensuring appropriate documentation, system entry, screening decisions, response times, and required notifications.

  • Oversees prevention intake and initial assessments for families experiencing homelessness, seeking relief of custody, or with youth at risk of entering foster care.

  • Ensures effective information and referral services through appropriate connections to community resources.

  • Monitors program performance, workload, response times, and community needs to identify service gaps and opportunities for improvement.

 

Other Leadership Activities

  • Participates in department leadership activities, unit and community meetings, committees, interagency work groups, and special projects.

  • Provides shelter team coverage as designated by the Emergency Operations Center and County leadership.

  • Performs other duties as assigned.

APPLY HERE
 


VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.
Key Skills
Staff supervisionCase managementPolicy compliancePerformance managementCommunity partnershipsCrisis interventionProgram oversightDocumentation reviewConflict resolutionLeadershipIntake assessmentStrategic planningInteragency collaborationPublic service
Categories
Social ServicesGovernment & Public SectorManagement & Leadership
Job Information
📋Core Responsibilities
The Family Services Supervisor oversees staff operations for protective services and prevention programs, ensuring compliance with agency policies and regulations. They are responsible for managing case documentation, conducting performance evaluations, and fostering community partnerships to support vulnerable families.
📋Job Type
full time
💰Salary Range
$85,432 - $157,156
📊Experience Level
5-10
💼Company Size
Not specified
📊Visa Sponsorship
No
💼Language
English
🏢Working Hours
40 hours
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