Team Lead (Night Shift) - West TN - Memphis

Description

About the company

At Team Mobile Health Care be a part of a growing, premier provider of mobile healthcare and emergency medical services. Our commitment to the community extends beyond the road; we provide expert behavioral health transport services to help shape the future of EMS in Tennessee, Georgia and Mississippi with a team that puts people first. At Team Mobile, we operate under a simple but powerful philosophy: Our team is your team.  Our crews care for patients around the clock, every day of the year. We are investing in the systems and people needed for our next stage of growth. 

Team Lead (Night Shift) for West TN - Memphis

Job title: Team Lead (Night Shift)

Department: Operations

Reports to: Station Manager/Operations Manager

Location: [Station / Division]

FLSA status: Non-exempt, hourly [confirm with HR]

Schedule:  Night shift [hours, e.g. 1900–0700]; includes weekends and holidays 

The night Team Lead is a working field provider who serves as the on-duty point of contact for crews overnight. The role keeps the night shift running: crews in service, open shifts filled, trucks checked and stocked, and incidents handled as they happen. Team Leads report discipline issues and anything they cannot resolve to the Station Manager. They do not schedule truck repairs, build schedules or issue discipline.

Essential duties and responsibilities

Shift start and crew readiness

• Confirm night crews are on time and units go in service at shift start.

• Fill call-outs and open shifts that come up during the shift; notify the Station Manager if a shift cannot be filled.

• Report late in-service times to the Station Manager.

• Pass along shift updates and assignments from the Station Manager to night crews.

Trucks and supplies

• Make sure night truck checks are completed and documented.

• Restock medical supplies, oxygen and linens during the shift.

• Complete narcotics counts at shift change per policy, and report any discrepancy immediately.

• Take a unit out of service when a mechanical issue occurs, arrange a backup unit if available, and notify the Station Manager. Repairs are scheduled by the Station Manager.

Crew support

• Serve as the first point of contact for night crew questions.

• Remind crews of upcoming certification and CPR card expirations.

• Help with new-hire ride-alongs on night shift.

• Report any needed discipline to the Station Manager, with written documentation of what happened.

Paperwork

• Follow up with crews to close open ePCRs before end of shift.

• Investigate incidents, accidents, complaints and exposures that occur during the shift: get statements, gather facts and document findings.

• Submit incident reports and findings to the Station Manager by end of shift.

• Leave end-of-shift notes for the Station Manager.

Field work

• Work a unit as a field provider during the shift.

• Perform other duties as assigned.

Not responsible for

These stay with the Station Manager or Operations Manager:

• Scheduling truck maintenance or repairs.

• Building schedules or approving overtime.

• Ordering supplies or managing inventory.

• Issuing discipline, evaluations or hiring decisions.

• Investigating narcotics discrepancies (report them immediately).

Qualifications

Required

• High school diploma or GED.

• Current state EMT or Paramedic certification, plus National Registry (NREMT) [confirm required level].

• Current CPR/BLS; ACLS and PALS if Paramedic.

• 1+ year of EMS field experience.

• Valid driver's license with an acceptable driving record; EVOC or equivalent.

• Ability to pass background check and drug screen.

Preferred

• 2+ years of EMS field experience.

• Field training officer or preceptor experience.

• Experience with ePCR software.

Knowledge, skills and abilities

• Working knowledge of company policy and Medical Control treatment protocols.

• Ability to lead by example and keep crews on task overnight.

• Good judgment on when to call the Station Manager or on-call manager.

• Clear, professional communication with crews, hospitals and dispatch.

• Reliability and attention to detail on checklists and counts.

• Ability to stay alert and effective on a night schedule.

Physical demands and work environment

• Lift, carry and move patients and equipment of 100+ lbs with assistance.

• Stand, walk, kneel, bend and climb stairs for long periods.

• Work overnight hours in all weather, at emergency scenes and in moving vehicles.

• Possible exposure to bloodborne pathogens, infectious disease, hazardous materials and loud noise.