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JOB DETAILS

Supervisor (Day Shift) - Central GA - Warner Robins

CompanyTEAM MOBILE HEALTH CARE

LocationUnited States

Work ModeOn Site

PostedNovember 15, 2026

About The Company

Patriot Ambulance Service Inc. is a professional emergency and non-emergency transport company that strives to acknowledge and exceed the expectations of our clients. Our Vision To be the most preferred, cost effective source of Ambulance Service throughout all of Genesee County and beyond. Our people, equipment, properties, products and service will be the bench mark to the standard of excellence that is most respected and admired within the communities and industries we serve. Our Promise We will maintain specific standards of excellence that reflect the competence and admirable conduct of those on our team, as we behave them publicly and within our organization. When anyone encounters our organization visibly or verbally, they will be greeted with respect and dignity. We will be polite, considerate, straightforward and honest in our communication. All elements of our communication, such as eye-to-eye contact, body language, tone of voice and choice of words, will provide an inviting and satisfying aura. As we share our environment with others, they will learn and understand that we are genuine, authentic, knowledgeable, competent, credible and trustworthy through the experiences we share.

About the Role

Description

About the company

At Team Mobile Health Care be a part of a growing, premier provider of mobile healthcare and emergency medical services. Our commitment to the community extends beyond the road; we provide expert behavioral health transport services to help shape the future of EMS in Tennessee, Georgia and Mississippi with a team that puts people first. At Team Mobile, we operate under a simple but powerful philosophy: Our team is your team. Our crews care for patients around the clock, every day of the year. We are investing in the systems and people needed for our next stage of growth.

Supervisor (Day Shift) for Central Georgia stations - Warner Robins

Job title: Supervisor (Day Shift)

Department: Operations

Reports to: Operations Manager

Location: [Station / Division] (single-station markets)

FLSA status: Non-exempt, hourly [confirm with HR]

Schedule: Day shift [hours, e.g. 0700–1900], with one administrative day off the truck on their long week; includes weekends and holidays

Works with: Night Team Lead

The Supervisor is the day-shift leader in a single-station market and the Operations Manager's assistant on site. Like the Team Lead, the Supervisor works a unit and keeps the shift running. Unlike the Team Lead, the Supervisor gets one day off the truck on their long week to handle maintenance, supplies, paperwork and crew needs, and follows through on what the Team Lead reports. The Supervisor coordinates repairs and supply orders and coaches crews, and can issue discipline up to a written warning; building the schedule, approving overtime, hiring, budget and anything beyond a written warning stay with the Operations Manager.

Essential duties and responsibilities

Shift start and crew readiness

• Confirm day crews are on time and units go in service at shift start.

• Find coverage for all call-outs, day or night, and fill open shifts on the schedule in advance; notify the Operations Manager if a shift cannot be filled.

• Report late in-service times to the Operations Manager.

• Pass along shift updates and assignments from the Operations Manager to crews.

• Hand off to and receive reports from the night Team Lead at shift change.

Trucks and supplies

• Make sure truck checks are completed and documented.

• Restock medical supplies, oxygen and linens.

• Complete narcotics counts at shift change per policy, and report any discrepancy immediately.

• Take a unit out of service for a mechanical issue and arrange a backup unit if available.

• Coordinate repairs with fleet for out-of-service units, including those pulled by the night Team Lead, and keep the Operations Manager informed.

• Track supply levels and submit supply orders for Operations Manager approval.

Assisting the Operations Manager

• Serve as the Operations Manager's on-site contact for the station during the day.

• Follow up on issues the night Team Lead reports in end-of-shift notes.

• Track certification, CPR card and driver's license expirations; flag anything expiring within 60 days.

• Help with new-hire orientation, station tours, uniform and equipment issue, and ride-alongs.

• Gather facts and draft documentation for performance issues, and bring them to the Operations Manager.

• Prepare a weekly station update for the Operations Manager (staffing, units, supplies, open issues).

• Take on projects and tasks the Operations Manager assigns.

Crew support

• Serve as the first point of contact for day crew questions and the next contact for the night Team Lead.

• Coach crews on policy, protocol and performance on the spot, and document the conversation.

• Issue discipline up to and including a written warning, documented per policy and copied to the Operations Manager; refer anything beyond a written warning to the Operations Manager.

• Complete crew member performance evaluations on schedule and review them with each crew member; submit completed evaluations to the Operations Manager.

Paperwork

• Follow up with crews to close open ePCRs before end of shift.

• Investigate incidents, accidents, complaints and exposures that occur during the shift: get statements, gather facts and document findings.

• Submit incident reports and findings to the Operations Manager the same day.

• Maintain station logs and attendance records.

Field work

• Work a unit as a field provider on all other shifts.

• Perform other duties as assigned.

How the Supervisor compares

The Supervisor does everything a Team Lead does, plus follow-through and admin work for the Operations Manager. A Station Manager is full-time off the truck and supervises Team Leads; the Supervisor is not.

Time on the truck

- Full shift (Team Lead)

- Field shifts plus one admin day on their long week (Supervisor)

- Off the truck; field only when staffing requires (Station Manager)

Scheduling

- Fills call-outs during shift (Team Lead)

- Finds coverage for call-outs; fills open shifts on the schedule (Supervisor)

- Fills open shifts in advance (Station Manager)

Units and fleet

- Takes units out of service (Team Lead)

- Coordinates repairs with fleet (Supervisor)

- Schedules repairs; tracks PM and permits (Station Manager)

Supplies

- Restocks (Team Lead)

- Tracks levels; submits orders for approval (Supervisor)

- Places supply orders (Station Manager)

Crew issues

- First contact; reports discipline needs (Team Lead)

- Coaches; completes crew evaluations; issues verbal and written warnings (Supervisor)

- Coaches and documents; recommends discipline (Station Manager)

Leads others

- Works with the night Team Lead (Supervisor)

- Supervises Team Leads (Station Manager)

Certifications

- Reminds crews (Team Lead)

- Tracks and flags expirations (Supervisor)

- Keeps cards on file; flags expirations (Station Manager)

Reporting

- Shift notes (Team Lead)

- Weekly station update to the Operations Manager (Supervisor)

- Daily and weekly station reports (Station Manager)

On-call

- Alternates weekly with the Operations Manager (Station Manager)

Not responsible for

These stay with the Operations Manager:

• Building schedules or approving overtime.

• Approving supply orders or managing the budget.

• Discipline beyond a written warning (final warnings, suspensions, terminations) or hiring decisions.

• Supervising or evaluating the Team Lead.

• Investigating narcotics discrepancies (report them immediately).

Qualifications

Required

• High school diploma or GED.

• Current state EMT or Paramedic certification.

• Current CPR/BLS; ACLS and PALS if Paramedic.

• 2+ years of EMS field experience.

• Valid driver's license with an acceptable driving record; EVOC or equivalent.

• Ability to pass background check and drug screen.

Preferred

• Experience as a Team Lead, field training officer or preceptor.

• Experience with ePCR, scheduling and inventory software.

Knowledge, skills and abilities

• Working knowledge of company policy and Medical Control treatment protocols.

• Ability to lead by example and keep crews on task.

• Organization and follow-through on repairs, orders, deadlines and checklists.

• Ability to coach crews and document conversations clearly and objectively.

• Good judgment on when to handle an issue and when to escalate to the Operations Manager.

• Clear, professional communication with crews, hospitals, dispatch and fleet.

• Proficiency with Microsoft Office and ePCR systems.

Physical demands and work environment

• Lift, carry and move patients and equipment of 100+ lbs with assistance.

• Stand, walk, kneel, bend and climb stairs for long periods.

• Work in all weather, at emergency scenes and in moving vehicles.

• Possible exposure to bloodborne pathogens, infectious disease, hazardous materials and loud noise.

• Field work combined with station-based administrative time.

Key Skills

EMS operationsStaff supervisionCrew coachingInventory managementIncident investigationPerformance evaluationFleet maintenance coordinationDocumentationSchedulingEmergency medical servicesMicrosoft OfficeePCR systemsCommunicationLeadershipPolicy compliance