Description

About the company

At Team Mobile Health Care be a part of a growing, premier provider of mobile healthcare and emergency medical services. Our commitment to the community extends beyond the road; we provide expert behavioral health transport services to help shape the future of EMS in Tennessee, Georgia and Mississippi with a team that puts people first. At Team Mobile, we operate under a simple but powerful philosophy: Our team is your team.  Our crews care for patients around the clock, every day of the year. We are investing in the systems and people needed for our next stage of growth. 

Station Manager for Lower Middle Tennessee - Manchester and Murfreesboro Stations

Station Manager – Job Description

Position overview

Full-time; flexible hours, some nights and weekends; weekly on-call rotation with the Operations Manager

Supervise Team Leads

The Station Manager runs the daily operation of an assigned station, supervises its Team Leads and serves as the Operations Manager's assistant. Team Leads carry out shift-level tasks: truck checks, restocking, crew questions and paperwork. The Station Manager assigns that work, verifies it gets done and fixes what doesn't. Decisions on discipline, budget, hiring and compliance go to the Operations Manager. Station Managers also work a unit as a field provider when staffing requires.

Essential duties and responsibilities

Team Lead supervision

• Supervise, coach and develop the Team Leads at the station.

• Assign each Team Lead's shift responsibilities and follow up on completion.

• Hold regular check-ins with Team Leads and pass along updates from operations meetings.

• Serve as the escalation point for issues Team Leads cannot resolve.

• Recommend Team Lead evaluations, promotions and discipline to the Operations Manager.

• Train new Team Leads on station procedures and expectations.

Daily station operations

• Confirm through Team Leads that crews are on time and every unit goes in service at shift start.

• Report late in-service times and staffing gaps to the Operations Manager right away.

• Fill open shifts in advance, and back up Team Leads on call-outs during their shifts.

• Keep the station clean, secure and organized; report building or facility issues.

Units and equipment

• Spot-check that the truck checks Team Leads oversee are completed and documented.

• Place supply orders based on Team Lead restock reports.

• Verify narcotics counts and logs, and report any discrepancy immediately.

• Schedule repairs with fleet for units taken out of service, including those pulled by Team Leads.

• Track preventive maintenance, inspections and unit permit due dates.

Crew support

• Back up Team Leads as the next point of contact for crew concerns.

• Keep certifications, CPR cards and driver's licenses on file; flag anything expiring within 60 days.

• Run new-hire orientation, station tours and uniform and equipment issue.

• Coach on performance issues raised by Team Leads and document them for the Operations Manager.

Paperwork and reporting

• Confirm ePCRs are completed and closed by end of shift, using Team Lead follow-up.

• Review incident, accident and exposure reports collected by Team Leads, and forward them the same day.

• Maintain station logs, timecards and attendance records.

• Prepare daily and weekly station reports for the Operations Manager.

Field and backup

• Staff a unit as a field provider when staffing requires.

• Share a weekly on-call rotation with the Operations Manager: one covers the full week and weekend, then the other takes the next week, so each has regular time off call.

• Cover for the Operations Manager when they are unavailable, as assigned.

• Perform other duties as assigned.

Shared duties: Team Lead, Station Manager, Operations Manager

Team Leads do the shift-level work, the Station Manager assigns and verifies it, and the Operations Manager owns the decision and the outcome for the following areas to work together with specific team workflow:

Shift starts

- Gets crews in service on time (Team Lead)

- Confirms in-service; reports late units (Station Manager)

- Reviews trends and corrects them (Operations Manager)

Scheduling 

- Fills call-outs and open shifts during their shift (Team Lead)

- Fills open shifts in advance; backs up Team Leads (Station Manager)

- Builds the schedule; approves overtime (Operations Manager)

Truck checks

- Makes sure checks are done (Team Lead)

- Spot-checks and documents (Station Manager)

- Sets the standard (Operations Manager)

Supplies and narcotics

- Restocks; does shift counts (Team Lead)

- Orders supplies; verifies logs (Station Manager)

- Inventory oversight; investigates discrepancies (Operations Manager)

Units and fleet

- Takes units out of service for mechanical issues (Team Lead)

- Schedules repairs for out-of-service units (Station Manager)

- Fleet planning with fleet leadership (Operations Manager)

Crew issues

- First contact for crew questions; reports needed discipline (Team Lead)

- Coaches and documents (Station Manager)

- Evaluations, discipline, terminations (Operations Manager)

Team Leads

- Supervises day to day; recommends evaluations (Station Manager)

- Approves Team Lead hiring, evaluations, discipline (Operations Manager)

Hiring

- Helps with ride-alongs (Team Lead)

- Orientation, tours, uniform issue (Station Manager)

- Interviews and hiring decisions (Operations Manager)

Certifications

- Reminds crews of expirations (Team Lead)

- Keeps cards on file; flags expirations (Station Manager)

- Enforces compliance (Operations Manager)

Incidents

- Investigates incidents on shift; documents findings (Team Lead)

- Reviews and forwards same day (Station Manager)

- Investigates and documents findings (Operations Manager)

Charts and QA

- Follows up on open ePCRs (Team Lead)

- Confirms ePCRs are closed (Station Manager)

- QA with the Medical Director; licensing (Operations Manager)

Reporting

- Shift notes to Station Manager (Team Lead)

- Daily and Weekly Station Reports (Station Manager)

- Division metric to the Director of Operations (Operations Manager)

Budget

- Flags overtime and supply costs (Station Manager)

- Manages division budget (Operations Manager)

On-call

- Alternates weekly with the Operations Manager (Station Manager)

- Alternates weekly with the Station Manager (Operations Manager)

Qualifications

Required

• High school diploma or GED.

• Current state EMT or Paramedic certification, plus National Registry (NREMT) [confirm required level].

• Current CPR/BLS; ACLS and PALS if Paramedic.

• 3+ years of EMS field experience.

• Valid driver's license with an acceptable driving record; EVOC or equivalent.

• Ability to pass background check and drug screen.

Preferred

• Experience as a Team Lead, field training officer, shift lead or similar.

• Paramedic certification.

• ICS-100, 200, 700 and 800 (NIMS) certifications.

• Experience with scheduling, inventory and ePCR software.

Knowledge, skills and abilities

• Working knowledge of company policy, state EMS rules and Medical Control treatment protocols.

• Ability to delegate to Team Leads, follow up and hold them accountable.

• Ability to coach and develop new leaders.

• Strong organization and follow-through on daily checklists and deadlines.

• Good judgment on when to handle an issue and when to escalate it.

• Clear communication with crews, Team Leads and the Operations Manager.

• Proficiency with Microsoft Office, scheduling software and ePCR systems.

• Ability to work flexible hours and respond after hours when on call.

Physical demands and work environment

• Lift, carry and move patients and equipment of 100+ lbs with assistance.

• Stand, walk, kneel, bend and climb stairs for long periods.

• Work in all weather, at emergency scenes and in moving vehicles.

• Possible exposure to bloodborne pathogens, infectious disease, hazardous materials and loud noise.

• Station-based work combined with field response.