Operations Coordinator, Jesse & Ben's

Operations Coordinator, Jesse & Ben's
Position Overview
Jesse & Ben's makes real-food frozen fries that taste like the restaurant version you crave. Made with simple, better-for-you ingredients, we're all about great flavor, great food and no shortcuts. Founded by two friends, Jesse and Ben, who got obsessed with fixing a category that had gone stale, we're now scaling quickly across national, regional, natural and club retailers alike. We're a passionate team that cares deeply about turning junk food into joy food.
As we scale across freezers in America, we are looking for a detail-driven, unflappable Operations Coordinator to join our Operations function. This role will own the flow of product from warehouse to retailer: inventory accuracy, order tracking and retailer routing compliance, and freight and invoice reconciliation. It is hands-on from day one, and the work is measured in hours rather than quarters.
Responsibilities
1) Inventory Management
End-to-end stock tracking. Maintain total visibility on all stock across the supply chain, tracking what is in transit, delivered and stored.
Warehouse inventory reconciliation. Cross check and reconcile physical stock levels across all distribution centers to eliminate discrepancies.
Safety stock and replenishment. Monitor safety stock levels weekly against remaining unallocated inventory to ensure replenishment flows uninterrupted.
2) Order Flow and Retailer Compliance
Daily order tracking. Monitor the daily status of all customer orders throughout fulfillment to ensure seamless execution.
Retail routing guide compliance. Review, monitor and enforce retailer-specific routing guides (Target, Kroger and others) to ensure correct carrier selection, packaging, labeling and ASN protocols, preventing retail chargebacks and shipping delays.
24 hour system alignment. Ensure all purchase orders, outbounds, inbounds and stock counts are reconciled within 24 hours of action.
3) Vendor Relations and Operations Support
Vendor and supply chain relations. Handle day-to-day inquiries, clarifications and order changes.
Lead collaboration. Work closely with Leads to flag disruptions early, troubleshoot supply chain issues as needed and provide operational support.
4) Transportation, Logistics and Invoicing
Coordinate additional internal supply chain needs through material planning and routing.
Reconcile and approve invoices.
What You Bring
1-3 years in supply chain, logistics, operations or order management
Experience working in a fast-paced, high-growth CPG or food manufacturing environment
Working knowledge of retailer routing guides and EDI documents such as the 850 and the 856 ASN
Familiarity with an inventory, warehouse or ERP system (NetSuite, Cin7 or equivalent)
Proficiency in Microsoft Excel is required
A direct communicator who raises a problem early and brings what they have already checked
Comfort using AI tools as part of daily work
Bachelor's degree or equivalent experience
Our Values at Jesse & Ben's
We believe tempo is strategy: high standards, direct feedback, real craft, and doing work you'll look back on as some of your best.
Humility. Stay open. Listen first. No one here is too important to sweep the floor.
Excellence. Do it right, and do it consistently. Quality is the standard, not the goal.
Resourcefulness. We won't always have the perfect tool, budget or playbook. We figure it out anyway. We always find a way.
Ownership. If you see a problem, it's yours to solve or escalate. No spectators.
Joy. We turn junk food into joy food. If we're not having fun, we're doing it wrong.
Logistics
Structure. Full-time. Reporting to the VP of Operations.
Location. Preferably based in the New York City metro area, ability to work hybrid in Manhattan.
Travel. Ad-hoc (10-15%) depending on company priorities.
Salary. The estimated base pay range for this role is $65,485 - $88,935. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.
Bonus. A meaningful annual bonus payout tied to company performance.
How to Apply
Apply through the form below. You'll share a few basics, confirm a couple of role requirements, answer three short questions, and upload your resume. We look forward to hearing from you.
Apply here: https://forms.gle/6ibiiKP5Prs3CTZK7