Customer Solutions Architect

InsightFinder is the industry’s first system of intelligence for IT operations that predicts incidents hours before they occur. The company’s patented anomaly detection algorithms use unsupervised machine learning to automatically identify, diagnose, and remediate issues from logs, metrics, and traces.

Join the team that is changing how modern applications are deployed and managed. If you’re ready to test your limits and be part of the next great technology success story, we need you here!

The Solution Architect is responsible for working with customers to scope requirements, design solutions, ingest data, configure InsightFinder, and manage projects. Successful candidates will have demonstrated success in high-growth enterprise software environments configuring complex products in customer-facing roles.

Requirements
BS or equivalent in a technical field
At least two years in a related role
Exceptional oral and written communication skills
Technical understanding of IT monitoring, IT Service Management, IT Operations Management, and/or Event Management
Technical understanding of Data Science principles, common algorithms, AI model management, and/or AI frameworks like TensorFlow/PyTorch/Keras
Demonstrated success applying the following patterns, technologies, and concepts: automation (platform setup, build, deploy, etc), Linux administration – CentOS/Red Hat, etc., Bash scripting, Ansible, Python
Familiarity with all or a subset of the following: containerization and container orchestration, Kafka, Splunk, Hadoop, Cassandra, Redis, RabbitMQ
Assorted logging and metric collection tools (collectd, logstash, filebeat, etc.)
Experience with Git (GitHub, Bitbucket)
Experience with Jira or similar
Responsibilities
Define architecture and scope requirements for customer projects
Provide installation and setup support to customers
Work closely with customers to troubleshoot and resolve support issues
Provide on-call support (as needed)
Work with Software Engineers to identify the root cause of issues and resolve them quickly
Stay up-to-date with changes to modern technologies and industry trends
Participate in a variety of planning and development activities
Additional Information
Location

Remote/Raleigh, NC

InsightFinder provides innovative machine learning technology to unlock the value in IT operational data, from performance metrics to log files, finding root causes for deviations from normal behaviors and recurring patterns, as well as predicting future events and outages to reduce unnecessary human intervention. InsightFinder’s core technologies and patented solutions are available via online subscription or on-premise deployment.

If you’re passionate about technology and ready to do the best work of your life we need you here. Be part of the next great high-tech success story!