Training Support Coordinator (Colombia)

LighthouseAI is seeking a motivated and technically fluent Training Support professional to join our Learning & Development team. In this full-time, remote role, you will work closely with Training Specialists to ensure smooth delivery of training programs and administrative operations. The ideal candidate is a self-starter who thrives in a fast-paced, highly regulated environment, picks up new tools quickly, and is passionate about continuous improvement.

This is a full-time remote role.
Working Hours: Monday-Friday 8am-4:30pm ET

Essential Duties and Responsibilities:

Administrative & Scheduling Support

Manage and maintain the Training team's Outlook calendar using Microsoft Bookings, including scheduling sessions, sending invitations, and handling updates or cancellations.
Provide responsive support to internal stakeholders with questions related to LighthouseAI's software and platforms.

Content Development & Curriculum Support

Collaborate with Training Specialists to build, update, and maintain training curriculum and course materials.
Synthesia — Produce professional training videos; script, build, and publish AI-generated video content aligned with instructional goals.
Clipchamp — Create and edit screen recordings and short-form tutorial content; record, trim, caption, and finalize recordings for internal distribution.
Thinkific — Build, update, and manage course content, learner enrollments, and reporting; maintain the LMS course library, ensure learner data accuracy, and support enrollment workflows.
Zendesk — Maintain and update help desk knowledge base articles; monitor for platform changes and proactively update articles as new features are released.

Employee Training & Help Desk

Answer internal help desk questions from employees regarding platform and tools.
Assist with or lead new hire software orientation/training sessions as the team's needs evolve.

Technical Writing & Training Documentation

Draft, format, and maintain training documentation including quick reference guides, job aids, and step-by-step user instructions.
Collaborate with Training Specialists and subject matter experts to translate complex processes into clear, accessible written materials for a diverse learner audience.
Ensure documentation is kept current as software, policies, or workflows evolve; version-control and archive materials appropriately.
Apply consistent voice, formatting standards, and plain-language principles across all written training assets.

Educational & Work Experience Qualifications:

Bachelor's degree or equivalent combination of education and relevant work experience required
Experience level can vary — we value demonstrated skills, growth mindset, and potential as much as years of experience
Candidates with a background in a regulated industry (outside of pharma) will be given strong consideration
Experience in instructional design or learning & development content creation
Familiarity with adult learning principles (e.g., ADDIE, Bloom's Taxonomy, microlearning)
Background in regulatory compliance (e.g., pharma, healthcare, life sciences) or equivalent highly regulated industry experience
Prior experience supporting a training, HR, or L&D team in an administrative or coordinator capacity

Other Qualifications:

Advanced English proficiency required (equivalent to CEFR C1/C2) both verbal and written, with the ability to craft professional emails and produce clear, well-structured documentation.
Candidates must have in-depth, working knowledge of the following:
Microsoft 365 Suite Required with In-Depth Proficiency: Outlook, Bookings, Teams, O365
Training & LMS Platforms (Synthesia, Clipchamp, Thinkific)
Experience with Zendesk
General Technical Acumen:
Demonstrated ability to learn new software platforms quickly and independently
Comfort troubleshooting common software and platform issues for non-technical users
Ability to document processes and create clear how-to content

Compensation: 8,000,000–10,000,000 COP/month

Benefits: PTO and Paid Holidays